Frequently asked questions

You will automatically receive an email from us when we ship your package. You will then receive an email from UPS when they scan the package. You should be aware that it may take up to 24 hours before you receive tracking information from UPS.

When UPS scans the package, you will automatically receive an email with the tracking number that you can use to follow the package on ups.com. The tracking number starts with 1Z.

We ship your order within 1-2 days after the order has been processed. This does not apply to ordering goods (Lovetag bracelet, Lovetag earring, Lovetag pendant and 18ct jewelry), which will be shipped within 1-3 business days. Afterwards it takes 1-3 business days for delivery. 

All of our jewellery comes in colourful jewellery boxes with accompanying gift bag.

You can exchange the jewellery within 30 days from the day you receive the goods, on presentation of a valid receipt. In the webshop, you can exchange the jewellery for a voucher or return the jewellery and get your money back. Please note that we only will reimburse the return amount to the card which was used for the purchase. .Note that jewellery can only be exchanged and returned to the same place where it was purchased.

You need to contact our customer service on tel. +45 33 15 86 87 (key 1) or send an email to service@janekoenig.dk. Remember to include your order number.

You always have 30 days full right of exchange/return from the day you receive the delivery. This applies to all jewellery purchased online via the webshop or in one of our flagship stores in Copenhagen or Aarhus.You can exchange the jewellery within 30 days from the day you receive the goods, on presentation of a valid receipt. In the webshop, you can exchange the jewellery for a voucher or return the jewellery and get your money back. Please note that we only will reimburse the return amount to the card which was used for the purchase.Note that jewellery can only be exchanged and returned to the same place where it was purchased.

The jewellery must be returned in the same condition and in the same original jewellery box and packaging in which you received it. The attached return slip must be completed and sent with the jewellery to the following address: Jane Kønig A/SAtt. Customer Service Gothersgade 541123 Copenhagen K Denmark

You will bear the shipping costs for the return or exchange of the jewellery for a voucher. We also recommend that you send the jewellery as an insured package with tracking numberIf you are making a complaint, always contact customer service before sending the jewellery.

We will process your return package as quickly as possible within two weeks. Be aware, however, that there may be a longer processing time in the Christmas period.

Jewellery can only be exchanged and returned to the same place where it was purchased

Jewellery purchased online through the webshop can be returned or exchanged in our flagship stores within the exchange or return period on presentation of a valid receipt. With an exchange, you will be issued with a voucher for the remaining amount. If you would like a refund, it will be processed through our webshop, so the amount will be repaid to the same payment card used for the purchase.

When opening and closing the 'S' clasp, gently twist the clasp to the side and not up or down. This will prevent the silver from wearing and breaking.

When you order a combined love tag necklace, the medium-sized love tag is included. The medium-sized love tag has a diameter of 11 mm.

The gilding wears out over time. So, you must always remember to take the jewellery off when you: Go to bed, take a shower, wash your hands, play sports, etc. If you want to know more, you can read all about maintaining your jewellery via the following link:www.janekoenig.com/care/

We recommend that you drop by one of our flagship stores and ask one of our sales staff to measure your ring size. Alternatively, you can use our ring size guide:www.janekoenig.com/sizeguide This acts as an indicative ring gauge.

Gift cards purchased online through the webshop can only be used for online purchases.
Gift cards purchased in our flagship stores in Copenhagen or Aarhus can only be used for physical purchases in one of the two stores.

Once your order has been processed, we can no longer change in your order. If you discover a typo in your order, you must immediately contact customer service on tel. +45 33 15 86 87 (key 1) or send an email to service@janekoenig.dk. Remember to include your order number in your email.

All Jane Kønig jewellery is nickel-free, as it is made of sterling silver 925s. If you are in doubt about what the silver contains, please refer to the web.

We always aim to provide the best customer service and strive to answer your e-mails as quickly as possible. You can expect to receive a reply within 1-2 working days.

We sell our earrings individually as we want to give you the opportunity to combine our different styles and create your own personal look. Note that all earrings are also sold as a pair. If you wish to buy a pair, you should choose 2 in the box in the product page.