FrontpageTerms and conditions

Terms and conditions

By trading on this site, you automatically agree to the below mentioned conditions.
We therefore advice you to read through all of the below mentioned terms and conditions before you buy from www.janekoenig.com

Payment

We accept payment by Dankort, Visa/Dankort, Visa Electron, Visa Mastercard, Mastercard Debit and JCB. All card payments are processed through Altapay or Epay’s encrypted SSL payment system for secure and confidential payment.

The amount will only be deducted from your card when your order has been processed and shipped from us. Use of our website and any purchase made by you will be accepted under the conditions laid down in Danish law.


Currency

All prices on www.janekoenig.com are current retail prices incl. 25% Danish VAT and are quoted in Euro (€). 

Shipping rates

We ship all orders above 150€ free, except shipments for China and Hong Kong. Regardless order amounts shipping for China and Hong Kong is 50€. Other Shipping rates are shown in checkout when the delivery address is registered. 


Customs

When importing goods from Denmark some countries will impose an import VAT when the goods are going through customs.

The standard rate of import VAT that is imposed on the import of goods into China is 17%. This is calculated against the CIF value (Customs value + cost of insurance and freight).

Note: This import VAT is to be paid by the importer/buyer and not by the exporter/seller (Jane Koenig A/S).


Confirmation

Once you have placed an order, you will receive an email shortly after confirming that we have received your order. If you do not receive the email within a few minutes, we recommend that you check your spam filter. When we ship your package, you will receive a shipment confirmation email.
Delivery
On www.janekoenig.com we offer worldwide shipping with UPS or GLS. If you are not at home to receive the package upon delivery the package will be delivered to the nearest UPS/GLS Access- or Droppoint, provided this is available. Alternatively, the shipping courier will attempt to deliver the package again by another delivery attempt. If you are not home at the second delivery attempt, the shipping courier will return the package to Jane Kønig. The price of delivery varies depending on the country you wish to get your package delivered to. You will see the price of delivery, by adding a product to your shopping cart and thereafter continue to payment. We offer free shipping on orders above €150.  


Delivery time

We ship your order within 1-2 days and then it takes 2-4 business days for delivery. Note that customized goods like certain Lovetag jewellery and 18 karat jewellery will be shipped within 1-5 business days, and jewellery with hand-mounted diamonds and gems will be shipped within 5-10 business days.
We will send an email when your package is dispatched. When the shipping courier scans the package, you will receive another email with the tracking number that you can use to follow the package on ups.com. Tracking numbers from UPS start with 1Z and YN if there are from GLS. 

If you ordered private delivery/home delivery and your parcel is shipped with GLS, they will attempt to deliver the parcel once. If you are not home at the time of delivery, the parcel will be sent directly to a GLS Droppoint near you.

If you have not received your package within the delivery terms, please contact our customer service on phone. +45 33 15 86 87 (press 1) or at service@janekoenig.dk. If in doubt whether your parcel will arrive by a specific date, please contact our customer service on service@janekoenig.dk or on +45 33158687.


Insured package

All packages are sent as an insured parcel with a tracking number. In this way, we are able to track the package until it is delivered.
Right to exchange or return goods
On www.janekoenig.com you have a full 30-day right of return, counting from the day you receive the delivery. You can exchange the jewellery for a voucher or return the jewellery and get your money back. Please note that we only will reimburse the return amount to the card which was used for the purchase.


Returns

If you wish to exchange or return your purchase, you must do so within 30 days of the delivery date.
Please note that Unika jewellery, as well as 2 and 3 tags Lovetag bracelets, cannot be returned as they are custom made items made especially for you.
The item must be returned in the same condition and in the same original jewellery box and packaging in which you received it.

IMPORTANT! Returns must be sent to the address below, and must NOT be sent to a parcel shop or similar, as the parcel then will be returned to the sender.
Please fill in the return slip or write the information on a piece of paper and send it with the jewellery to the following address:

Jane Kønig Copenhagen A/S
Att. Customer Service
Gothersgade 54
DK-1123 Copenhagen
Denmark
 
Download return form:
Return form International
Return form International

You will bear the shipping costs for the return of goods. We also recommend that you send the jewellery as an insured package with a tracking number. If you are making a complaint, always contact customer service before sending the jewellery.
Note: The jewellery can only be exchanged and returned to the same place where it was purchased.


Refunds

Once we receive your return package, we will process your package as quickly as possible within two weeks. Please note that we only will reimburse the return amount to the card and the cardholder who originally made the purchase.


Complaints

When you shop at www.janekoenig.com, you have a 24-month warranty. If you notice a defect or fault in your goods within 2 years after receiving the goods, you as a consumer are entitled to have the product repaired, or replaced if it cannot be repaired.

The complaint must be justified and the defect must not have been caused by misuse of the product or other damaging behaviour. You must complain within a “reasonable time” after you discovered the defect in the product. If you complain within two months after the defect is discovered, the complaint will always be within the warranty

To complain about a product, please contact customer service at tel. +45 33 15 86 87 or send an email to service@janekoenig.dk.